Verdict
Do
Copilot for the inside sales desk
- Why
- Reps spend a third of the day on quote lookups and order status the system already knows.
- What it's worth
- More than it costs, several times over, in recovered selling time.
- What must be true first
- Item master and pricing are already clean. Nothing to fix.
- Who owns it
- VP Sales, with IT as a supplier, not the owner.
- What to do first
- A four-week pilot with one team, a named measure, and two things to demand of whoever delivers it.